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*REQUIRED FIELDS

CONTACT INFORMATION

WE MAY NEED TO CALL YOU ABOUT YOUR RETURN

HAS TO BE THE SAME EMAIL PROVIDED ON YOUR ORDER

WHAT WOULD YOU LIKE TO RETURN/EXCHANGE?

1.

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5.

YOU CAN ONLY SUBMIT 5 ITEMS AT A TIME, IF YOU NEED TO RETURN MORE, USE A SECOND FORM

APPROXIMATE TIMELINES

DAY 1

You initiate the return request on imbesharam.com/returns after having read the return policy and guidelines. While you wait for the RMA#, fill the return checklist and have your package ready.

DAY 3-5

Upon receipt of the return request, visual inspection of products and conformation to return policy, we email you the RMA# and schedule for the return package to be picked up by our courier partners.

DAY 10-14

After clearing customs the package arrives at our US center, goes through a physical inspection and gets sent back to the supplier. Returns Dept processes the refund / ships your replacement.

DAY 21-25

By now you should have received the replacement in courier / refund back to your card, depending on the type of return option selected. At this stage we consider the return process completed.

ANY NOTES FOR RETURNS DEPT?

SHIPPING & DELIVERY PREFERENCES FOR EXCHANGES

DOOR DELIVERYdelivery to home or office

SELF PICK UPpick up from courier’s office

SHIP AS IT ARRIVESquicker, multiple shipments

SHIP ALL TOGETHERslower, single shipment

I have read and understand the return policy. If the return request submitted does not comply to company's return policy and T&C's, I understand that my merchandise will be sent back to me at my own expense.

SUBMIT