Cash on Delivery *COD* Policy - New

Cash on Delivery Policy - Now in INDIA!

 

First the Basics:

Good News - We have recently upgraded our logistics and now are able to offer you 6 convenient payment options including a 100% RISK-FREE COD option. We take responsibility of International Shipping as well as Customs Clearance so your order arrives at your door, without you having to worry about anything. Just make the payment and relax, we take it from there

This is the First time in India that a US based company, IMbesharam.com, is able to offer COD service to its customers in India. It is a unique and custom logistic setup done in partnership with DHL and BlueDart. Due to the complexities of the cross border setup, this service incurs additional charges, billed as 'convenience fees' on top of the total value of your order. These are paid to DHL and BlueDart respectively for providing the Risk-Free convenience of International COD facility. To eliminate the risks of fraudulent COD orders, we require these fees to be paid upfront before we can process your order. This is necessary to reduce false orders and to avoid two way shipping charges that they could incur. Incase you have selected a upgraded shipping option, those shipping charges are due upfront as well.

For a brief video explaining our COD Policy, please click here.

How much does it cost? 

The convenience fees are calculated at 10% of the order value and due at time of placing the order.

For Example: If the total of your order in the shopping cart is Rs2100, the COD convenience fees will be Rs210 which brings your order total to Rs2310. Of this total of Rs2310 you have to pay Rs210 (10%) at time of placing your order, either with a debit/credit card or offline payment made to/at ICICI bank. After this upfront COD fee payment is received by us, we are able to process and ship out your order. Upon arrival of your order in your local courier office, you will be informed by a courier service manager to have the balance of Rs2100 ready before they come to deliver your order. At time of delivery you have to pay the courier service only Rs2100 only (which is the total of your original order) as the balance for full and final payment towards your order.

The convenience fees are calculated at 10% of the order value and due at time of placing the order.

For Example: If the total of your order in the shopping cart is Rs2100, the COD convenience fees will be Rs210 which brings your order total to Rs2310. Of this total of Rs2310 you have to pay Rs210 (10%) at time of placing your order, either with a debit/credit card or offline payment made to/at ICICI bank. After this upfront COD fees payment is received by us, we are able to process and ship out your order. Upon arrival of your order in your local courier office, you will be informed by a courier service manager to have the balance of Rs2100 ready before they come to deliver your order. At time of delivery you have to pay the courier service only Rs2100 only(which is the total of your original order) as the balance for full and final payment towards your order.

How to place a COD order? (India customers only)

  1. The minimum value of your order has to be Rs500 and the maximum value is Rs20,000 (exclusive of shipping charges)
  2. Proceed with your order in the cart, At the checkout page 'Stage II', select your shipping option and COD as payment option. You can choose COD with all shipping options - FREE Shipping, Express Shipping (+Rs199), Priority Shipping (+Rs599) and SuperExpress Shipping (+Rs3000)
  3. Next, Submit your order. You will see the secure payment page appear where the COD convenience fees are automatically calculated. You can make payment of the COD fees using your Credit/Debit card. If you don't have a card, click on "Don't Have a Card". We will call you within 15 minutes to provide you with payment options.
  4. After you make the fees payment with a Debit/Credit card, you are done. Just make sure to create your account at this stage so you can track your orders and look up your account anytime in the future.
  5. You will get an auto-confirmation email shortly which will have details of your order. And after you have made the upfront payment, we will send you a confirmation email noting the fees you paid and how much is due on delivery and your order is sent for processing to the warehouse.
  6. You will get a shipment confirmation email (usually under 3-5days) when the order leaves US warehouse with tracking information to track your order all the way from US to your final destination.
  7. When the order arrives in your city, the courier service will contact you on your mobile phone to schedule a delivery time so you can be prepared and collect your package by paying the balance amount (Order total only). We can only accept CASH at Delivery. No Checks Please.
  8. After you have paid the balance, your order is considered paid in full and complete. Enjoy !
    If you need to reach us during any stage of this process, please do so by contacting us via LIVE CHATEmail or requesting a CALL BACK between the hours of 10am and 10pm IST.
    --

    WRITE A COMMENT

    SEND