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Lastly, if you recieve a product from us that is A.not what you ordered, B.dead on arrival C.has a manufacturing defect, please submit the return request immediately, or latest within 3 days of receipt of the package. Please accept our apologies for this inconvenience if this may happen to you. We will ensure the return process is expedited and you receive either a suitable replacement or a refund towards the costs of these products. This should rarely be the case as we quality check them in our warehouse and signoff on each item before we ship them out to you. Jump to #5 to continue with the return process.